Terms of Service

Last Updated: November 30, 2025

1Introduction

Welcome to NR Phone. These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

Please read these Terms carefully before using our Services. If you do not agree to these Terms, you may not access or use our Services.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

2Acceptance of Terms

By creating an account, making a purchase, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3Products and Services

Product Descriptions

We strive to provide accurate descriptions, images, and specifications for all products. However, we do not warrant that product descriptions, images, pricing, or other content are accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. In the event that a product is unavailable after you have placed an order, we will notify you and provide options for a refund or substitution.

Pricing

All prices are listed in USD and are subject to change without notice. We reserve the right to modify prices at any time. However, prices for orders that have already been confirmed will not be affected by subsequent price changes.

4Orders and Payment

Order Process

When you place an order through our Services, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order for any reason. The following steps constitute our order process:

  • You submit an order through our website or store
  • We send you an order confirmation email with order details
  • We process and prepare your order for shipment
  • We send you a shipping confirmation when your order is dispatched

Payment Terms

Payment must be made in full at the time of purchase unless otherwise agreed. We accept various payment methods including cash, bank transfer, and mobile payment. All payments are processed securely, and we do not store your complete payment information on our servers.

5Shipping and Delivery

We offer delivery services within Cambodia. Delivery times and costs vary depending on your location and the shipping method selected. Estimated delivery times are provided at checkout but are not guaranteed.

Title and risk of loss for products pass to you upon delivery. You are responsible for inspecting products upon delivery and notifying us of any damage or defects within 48 hours.

In the event of a failed delivery attempt due to incorrect address information or recipient unavailability, additional delivery charges may apply for re-delivery attempts.

6Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible products within 7 days of receipt for a refund or exchange, subject to the conditions below.

Return Conditions

  • Products must be in their original condition with all accessories, manuals, and packaging
  • Products must not show signs of use, damage, or wear
  • Proof of purchase (receipt or invoice) must be provided
  • Some products (opened software, accessories, or special order items) may not be eligible for return

7Warranty

Most products sold through our Services come with a manufacturer's warranty. The warranty terms, duration, and coverage vary by product and manufacturer. Please refer to the specific warranty information provided with your product or contact us for details.

Our warranty services include registration, claim processing, and coordination with manufacturers. Warranty claims must be submitted with proof of purchase and within the applicable warranty period. Warranty coverage does not include damage from misuse, accidents, unauthorized repairs, or normal wear and tear.

8Limitation of Liability

To the maximum extent permitted by law, NR Phone and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, arising out of or related to your use of our Services.

Our total liability to you for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid us for the product or service giving rise to the claim, or $100 USD, whichever is less.

9Intellectual Property Rights

All content on our Services, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of NR Phone or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from our Services without our prior written consent, except for your personal, non-commercial use.

10User Conduct

You agree not to use our Services to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others, including intellectual property rights
  • Transmit any harmful, threatening, abusive, or offensive content
  • Interfere with or disrupt the operation of our Services
  • Attempt to gain unauthorized access to our systems or networks

11Termination

We reserve the right to terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

12Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Cambodia. Any disputes arising from or relating to these Terms or our Services shall be resolved through good faith negotiations. If negotiations fail, disputes shall be subject to the exclusive jurisdiction of the courts of Phnom Penh, Cambodia.

13Changes to These Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of any material changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of our Services after such modifications constitutes your acceptance of the updated Terms.

14Contact Information

If you have any questions about these Terms of Service, please contact us:

Call Us

+855 12 345 678

Email

info@nrphone.com

Location

Phnom Penh, Cambodia

Effective Date: November 30, 2025